Shipping & delivery

Everything we list is held in stock at our facility in Massachusetts and picked in the order it comes in. This page tells you when your order leaves, how long it takes, what it costs and what happens if something goes wrong on the way.

Dispatch times

Orders placed before 2:00 PM Eastern on a business day are picked, packed and handed to the carrier the same day. Orders after that cut-off, and orders placed at a weekend or on a public holiday, go out on the next business day. We do not dispatch on Saturdays, Sundays or federal holidays.

Occasionally a heavy or oversized item — a chest, a cabinet, a bench vise — needs an extra day to crate properly. If that applies to your order we email you the same day to tell you.

Delivery windows

Ground service across the contiguous United States is typically 1 to 5 business days in transit once dispatched, depending on distance from Massachusetts. Expedited two-day and next-day services are offered at checkout where the carrier supports them for your address. Transit time is in addition to dispatch time, and neither we nor the carrier count weekends as transit days on ground service.

Shipping charges

Flat-rate ground shipping applies to most orders, and orders over $99 ship free on ground service within the contiguous United States. Oversized and heavy items carry a surcharge that is calculated and shown to you at checkout before you pay — there is never a shipping charge added after the fact. Expedited services are priced at checkout.

Where we ship

We ship to street addresses and PO boxes in all fifty states and the District of Columbia. Alaska, Hawaii and US territories are served on ground and air services with longer transit times and a surcharge shown at checkout. We do not currently ship internationally, and we do not ship to freight forwarders.

Tracking

You receive a tracking number by email as soon as the label is generated. Tracking usually begins to update within a few hours of the carrier scanning the parcel, and sometimes not until the following morning — a number that shows no movement on the first evening is normal and not a cause for concern.

Delivery, signatures and safe placement

Standard parcels are left without a signature at the carrier's discretion. Orders above a higher value threshold are shipped signature-required for your protection. If nobody is available, the carrier leaves a card and reattempts, typically the next business day, and holds the parcel at a local facility after the final attempt.

Damaged, lost and short deliveries

Inspect your parcel before you sign where a signature is taken. If it arrives damaged, photograph the outer carton and the contents and email support@granitepeakgroup.store within seven days; we replace or refund and we handle the carrier claim ourselves. If tracking says delivered and the parcel is not there, tell us within seven days and we will open an investigation with the carrier the same day.

If something is missing from a multi-item order, check whether the tracking shows more than one parcel — larger orders are frequently split. If it genuinely is short, tell us and we will ship the balance immediately at our cost.

Address accuracy

We ship to the address you give us. Please check it before you pay, particularly the apartment, unit or suite line. Once a label is generated we cannot change the destination, and carrier redirection is not always possible. A parcel returned to us as undeliverable because of an incorrect address is refunded less the outbound shipping cost.

Questions before you order

If you need something by a particular date, call (508) 304-3311 during Mon-Fri, 8:00 AM - 5:00 PM ET or email support@granitepeakgroup.store and we will tell you honestly whether it will make it.

Last updated 2 September 2026. Shipped from Boston, MA.