Frequently asked questions

We hold it. Everything listed as in stock is physically on the shelf at our Massachusetts facility, which is why we can commit to same-day dispatch before 2:00 PM Eastern. On the rare occasion an item turns out to be unavailable after you order, we contact you the same day with the option to wait, substitute or cancel for a full refund.

Orders placed before 2:00 PM Eastern on a business day ship the same day. After that, or at a weekend or public holiday, they ship the next business day. Oversized items that need crating occasionally take one extra day, and we email you if that applies.

Ground service is typically 1 to 5 business days in transit across the contiguous United States, depending on distance from Massachusetts. Expedited two-day and next-day options are offered at checkout where the carrier supports them for your address.

Flat-rate ground shipping, free on orders over $99 within the contiguous United States. Oversized and heavy items carry a surcharge that is shown at checkout before you pay. We never add a shipping charge after the order.

Not currently. We ship to all fifty states, the District of Columbia, and Alaska, Hawaii and US territories with longer transit and a surcharge shown at checkout. We do not ship to freight forwarders.

Yes. Unused goods in their original packaging can be returned within thirty days for a refund of the purchase price. On a change-of-mind return you pay the return carriage and the original outbound shipping is not refunded. There is no restocking fee on stock items.

Tell us within seven days with a photograph. We pay the return shipping, and we replace or refund in full including the original shipping — your choice. We handle the carrier claim ourselves; you do not deal with the manufacturer on our behalf.

We inspect returns the day they arrive and issue the refund to the original payment method within two business days. Your bank then takes its own time to post it — usually three to five business days, occasionally up to ten on a credit card.

Your card details go directly into a hosted, encrypted field served by our payment provider. They never reach our servers and we never store them. We see only the card brand, the last four digits and an authorization reference. Every transaction uses TLS, AVS, CVV and 3-D Secure where your issuer requests it.

No. Every charge is a single one-time charge for the goods you ordered. We do not run subscriptions, memberships, recurring billing or automatic reordering, and we do not store your card for future use.

Your order appears under a different name from the store name because payments are handled by our payment provider. Call us on (508) 304-3311 or email support@granitepeakgroup.store with the amount and the last four digits of the card and we will identify the order the same business day — please do that before raising a dispute.

One published price applies to everybody. Bulk and case quantities are listed as their own items where they exist, and the price is on the page. If you run a specific line regularly, tell us and we will keep it on the shelf for you.

No. Guest checkout is available and is the default. An account only exists to save your addresses and let you look up past orders.

Yes, at no cost, at any time before it ships. Email or call us with your order number. If it has already gone out we will tell you and it becomes a return instead.

Every listing carries the sizes, drive, capacity or grade that determines fit. If the specification you need is not on the page, call (508) 304-3311 or email support@granitepeakgroup.store and we will check it against the stock we actually hold before you order.